Job Purpose

The Claims & Compliance Coordinator is responsible for the end-to-end management of all insurance claims, ensuring timely and effective communication while safeguarding the organisation’s commercial and legal interests. Reporting to the Safety & Compliance Manager, the role also provides administrative assistance to the Safety & Compliance function.

Responsibilities

Manage the end-to-end claim lifecycle by following due process and mandatory compliance requirements to protect company interests.

Claims
 Lead as a single point of entry for all fleet, shipping, GIT and EL/PL claims.
 Monitor and respond to inbound claims via email inbox, telephone calls and damage reports.
 Ensure all claims information is accurately captured.
 Ascertain the nature of the claim and notify relevant parties, record claim on internal systems and coordinate with insurers.
 Investigate claims to determine liability position.
 Reviewing information from various sources (i.e. vehicle dashcam, damage reports).
 Log & manage damage claims through shipping company portals in a timely manner.
 Coordinate estimates for repairs, liaise with relevant parties including partners.
 Update and maintain accurate records throughout incident lifecycle.
 Negotiate where appropriate the settlement of claims with third parties and solicitors.
 Evaluate vehicle and cargo damages, including total loss vehicles
 Meet with Safety & Compliance Manager, Garage Manager and Director to provide updates on claims and discuss outcomes.
 Complete the accounts process for claims including invoicing.
 Engage with the insurers regularly on claims history/experience to support the renewal.
 Produce regular KPI and metrics.
 Liaise directly with insurance companies re changes to existing coverage, e.g., MTAs, updates to fleet policy etc.
 Maintain records on the National Fleet Database.

Incident Management
 Support with incident response from a Safety & Compliance lens.
 Log, categorise and track incidents
 Coordinate internal communications and escalation where necessary
 Ensure all incidents are logged and progressed.

Systems Management
 Log non-conformances arising from incidents, audits, inspections
 Maintain the corrective action register
 Assign & track actions to completion
 Liaise with internal and external stakeholders to ensure closure of actions.
 Verify and document completion in coordination with the Safety & Compliance Manager

Training & Competency Tracking
 Maintain training records and certification logs
 Monitor training compliance and expiry dates with Line Manager
 Support continuous improvement initiatives

Ad hoc Duties
 CVRT certs
 Carry out regular system health checks with truck cameras and log faults on spreadsheets.
 Produce KPI reports for management.

This list is not exhaustive and may be changed in line with business requirements.

Qualifications and Skills

 Experience in claims handling, insurance, HSEQ or transport/logistics
 CIP/MDI qualification desirable not essential
 Knowledge of CMR and other transport conventions desirable
 Strong organisational and coordination skills
 High attention to detail and accuracy
 Ability to manage multiple priorities and deadlines
 Strong communication skills
 Ability to work independently and proactively
 Proficient in Microsoft Office (Excel, Word, Outlook)
 CIP/MDI qualification desirable not essential

If this sounds like you, submit your details below.