Job Purpose

We are seeking a Freight Forwarder to join our busy team. Reporting to the Sales Manager your primary focus will be to price, manage and co-ordinate the movement of all freight forwarding jobs and provide sales cover when necessary to ensure a smooth and efficient department.

Responsibilities

Take the lead on pricing and answer freight forwarding queries from inbound emails and phone enquiries.
Manage and action the forwarding email account responding in a timely manner by liaising with colleagues and customers and escalating when necessary.
Provide rates to customers in a timely manner based on current trends and costings as agreed within the sales team.
Record all quotations in our Sales system enabling reporting to management teams on existing pipeline, quotations and new business that is secured.
Manage the day-to-day administration and recording of movements, incidents, and issues on the Transport Management System including booking jobs on the system.
Create and manage all collections and deliveries from end to end with the sub-contractor. Allocation and delivery including debtor and creditor information.
Produce and issue daily reports to key customers where required.
Evaluate sub-contractor rates vs historical activity and ensure departmental profit margins are consistently reviewed and improved.
Assist accounts team with all customer and subcontractor queries and reconciliation of sub-contractor invoices.
You may be required to assist with providing information out-of-hours to customers /hauliers on occasion via your work mobile.
Provide Credit Applications to new customers and liaise with the Accounts team ensuring timely set up of new account and terms are communicated to the customer.
Provide sales departmental cover where necessary.

This list is not exhaustive and may be changed in line with business requirements.

Qualifications and skills

Previous experience working in forwarding or logistics is essential
Strong planning, organisational and administrative skills.
Attention to detail and high quality standards.
A team player who is adaptable, solutions-focused, and also able to work on your own initiative.
Strong customer service orientation and able to communicate clearly and effectively.
Able to work at pace, to deadlines and able to prioritise workload effectively.